| Description | This article describes how to troubleshoot unable to print (option is greyed out) guest user data from guest management. |
| Scope | FortiGate. |
| Solution |
When a guest user's account expires, the 'Print' option becomes greyed out.
To resolve this, 'right-click' on the user and select 'Renew' to renew the guest account.
Once the guest user is renewed, the 'Print' option becomes available.
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