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While checking to debug it getting an error like 'Failed to copy new obj file /tmp/upd5DQ7fR to /etc/geoip_db.gz, errno=28, No space left on device'.
Currently, no space is available for the GEO version on this device.
IP Geography DB.
Version: 0.00000
Contract Expiry Date: n/a
Last Updated using manual update on Tue Nov 30 00:00:00 1999
Last Update Attempt: Sat Jul 20 11:16:09 2024
Result: Installation failed
NHJCFWL006106 # fnsysctl df -h
Filesystem Size Used Available Use% Mounted on
rootfs 504.2M 69.1M 435.1M 14% /
tmpfs 504.2M 69.1M 435.1M 14% /
none 661.2M 49.5M 611.7M 7% /tmp
none 661.2M 496.0K 660.7M 0% /dev/shm
none 661.2M 21.5M 639.7M 3% /dev/cmdb
/dev/mtd5 18.0M 16.1M 1.8M 90% /data
/dev/mtd7 30.0M 24.2M 5.7M 81% /data
installUpdateObject[342]-Step 1:Unpack obj 28, Total=1, cur=0
installUpdateObject[371]-Step 2:Prepare temp file for obj 28
installUpdObjRest[679]-Step 5:No need to back /etc/geoip_db.gz
installUpdObjRest[684]-Step 6:Copy new object /tmp/upd5DQ7fR->/etc/geoip_db.gz
installUpdObjRest[731]-Failed to copy new obj file /tmp/upd5DQ7fR to /etc/geoip_db.gz, errno=28, No space left on device --->
upd_install_pkg[1361]-AVEN030 is up-to-date
upd_install_pkg[1361]-AVDB002 is up-to-date
upd_install_pkg[1361]-AVDB007 is up-to-date
upd_install_pkg[1361]-IBDB001 is up-to-date
upd_install_pkg[1387]-FCNI000 installed successfully
upd_install_pkg[1387]-FDNI000 installed successfully
upd_install_pkg[1387]-FSCI000 installed successfully
upd_install_pkg[1361]-FLEN075 is up-to-date
Solution:
Flash-format the device then re-load the image file same version and upload the config backup.
Also, make sure while doing this activity to try to connect the console cable to the device and perform the activity:
Technical Tip: FortiGate Flash Format process
Technical Tip: Formatting and loading FortiGate firmware image using TFTP
Useful commands:
diagnose debug reset
diagnose debug application update -1
diagnose debug enable
To stop the debug, run the following commands:
diagnose debug disable
diagnose debug reset
To verify the status after deleting IP Geography database:
diagnose autoupdate version
To verify the status after updating the IP Geography database:
diagnose autoupdate versions | grep -f -A6 "IP Geography DB"
Note:
This issue happens on the lower-end device that has 2 GB RAM.
Before formatting the flash drive completely, test the following options:
Check if the device has any unused image in flash that is consuming memory.
If there is any other image apart from primary and backup image then it can be removed.
Verify this with the following command:
execute disk list
execute disk format <ref-ID> <----- Reference ID can be found from the above command.
Related article:
Technical Tip: How to delete/restore IP Geography database
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