Troubleshooting Tip: Settings are not saved when e...

FortiGate

FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.

Article Id 263993

Description

This article describes how to fix an issue where settings are not saved when trying to enable Fortiguard Spam Filtering options under an Email Filter profile. Note that the Email filter profile feature needs to be enabled from System -> Feature visibility.

Scope

FortiGate.

Solution

This behavior occurs because FortiGuard Spam Filtering features are only available when the email profile is changed to proxy-based. By default, the email profile is set to flow-based.

This is expected behavior as outlined in the administration guide.

To change the email filter profile to proxy-based, make the following changes in the CLI:

config emailfilter profile

edit "test"

set feature-set proxy

end

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Troubleshooting Tip: Settings are not saved when enabling Fortiguard Spam Filtering options under an Email Filter profile