FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
akushwaha
Staff
Staff
Article Id 412781
Description This article describes an issue where the SD-WAN Performance SLA status shows a '?' instead of UP or DOWN.
Scope FortiGate.
Solution

The screenshot below shows that Performance SLA status displays a '?':

 

SLA-1.png

 

Collect the link monitor debug:

 

diagnose debug application link-monitor -1
diagnose debug enable

 

Refer to the example output showing only necessary log details:

lnkmtd::ping_socket_set(115): <----- Failure to connect the ping socket for the monitor

 

To disable debug:

 

diagnose debug disable

 

This issue can be fixed by restarting the 'lnkmtd' process. To restart the process, use the methods below:

  • Find the process ID (PID) with the following command:   

 

diagnose sys process pidof lnkmtd

 

  • Once PID is identified, restart the process with below command:

 

diagnose sys kill 11 <pid>

 

If multiple processes are there, then the above command needs to be repeated for every PID.

 

To kill all the PIDs of the lnkmtd process at once, the following command can be executed: 

 

fnsysctl killall lnkmtd 

 

Once this is done, the performance SLA will display the right status as shown below:

SLA-2.png