Troubleshooting Tip: Resolving 'Invalid Username or Password' Error When Activating FortiGate Cloud

[gmachavariani]

Description	This article describes how to resolve the 'Invalid Username or Password' error when activating FortiGate Cloud on a FortiGate.
Scope	FortiGate.
Solution	Before troubleshooting, determine the domain under which the account is registered (EU, US, or Global). Verify that the credentials are correct by logging in at FortiCloud Login Note: Make sure to meet the password requirements for the user account: Technical Tip: Cannot activated FortiCloud due to 'Invalid user name or password' or 'Error connecti...  If the login attempt fails by not receiving a token code email, try clearing the cache and cookies or using a different browser.   Ensure the FortiGate has a connection to FortiGuard servers by running the following commands: execute ping-options source <SOURCE IP> execute ping service.fortiguard.net After completing the above steps, collect the output of the following commands and provide it to Fortinet Support for further assistance. get system fortiguard-log-service status diagnose fdsm account-info diagnose test application forticldd 1 diagnose test application forticldd 2 diagnose test application forticldd 3 diagnose test application miglogd 3 diagnose test application miglogd 6 diagnose test application miglogd 20 diagnose debug reset diagnose debug app forticldd -1 diagnose debug console timestamp enable diagnose debug enable diagnose fdsm log-controller-update execute fortiguard-log login account@account.com password