Troubleshooting Tip: Resolving 'Invalid Username or Password' Error When Activating FortiGate Cloud

[gmachavariani]

Description	This article describes how to resolve the 'Invalid Username or Password' error when activating FortiGate Cloud on a FortiGate.
Scope	FortiGate.
Solution	Before troubleshooting, determine the domain under which the account is registered (EU, US, or Global). Verify that the credentials are correct by logging in at FortiCloud Login Ensure the FortiGate has a connection to FortiGuard servers by running the following commands: execute ping-options source <SOURCE IP> execute ping service.fortiguard.net After completing the above steps, collect the output of the following commands and provide it to Fortinet Support for further assistance. get system fortiguard-log-service status diag fdsm account-info diag test application forticldd 1 diag test application forticldd 2 diag test application forticldd 3 diagnose test application miglogd 3 diagnose test application miglogd 6 diagnose test application miglogd 20 diag debug app forticldd -1 diagnose debug console timestamp enable diag debug enable diag fdsm log-controller-update