Created on 09-04-2023 01:16 AM Edited on 05-06-2024 09:54 PM By Anthony_E
Description |
This article describes the case when not receiving SMS for 2FA while using FortiGuard as an SMS server.
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Scope | FortiGate. |
Solution |
execute fortiguard-message info Last update: Wed Sep 2 07:07:54 2023
Run 'diag debug application forticldd -1' to check related error:
[3386] fds_check_request: Not enough SMS quota.
config sys fortiguard set fortiguard-anycast disable end
If the server status still shows as unknown, assign a token to the user and send the activation code using the SMS method to trigger the status update.
Troubleshooting steps:
Sniffer:
WCF_FG100F # dia snif packet any "host <message-server-ip> and port 443" 4 0 l
Logs:
dia test application forticldd 4 dia test application forticldd 5 get system status execute fortiguard-message info
Debugs:
dia debug reset dia debug application update -1 dia debug application forticldd -1 dia debug en exe update-now |
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