FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
js2
Staff
Staff
Article Id 424025
Description This article describes how to troubleshoot LDAP connectivity failure after an upgrade to v7.4.9.
Scope FortiGate v7.4.9.
Solution

In this case, the LDAP server configuration is done, and the password is stored. This saved configuration is verified to have password encrypted. 

However, on validating the configuration again in the GUI, the error 'this field is required' is received.

 

Error.png

 

In the command line, it is observed that on selecting OK the password gets deleted.

 

Before going to LDAP and selecting OK:

 

config user ldap

    edit "LDAP"
        set server "192.168.223.64"
        set source-ip "192.168.0.125"
        set cnid "sAMAccountName"
        set dn "dc=testgroup,dc=com"
        set type regular
        set username "administrator@testgroup.com"
        set password ENC s4FRVX3GoJT79LSta3wprZFqRV2Ij0/Fr7l0YBsULQ7GALhcTS2I6cv4kYSGmCtVBAVMm9wlJ

x0cnnW/F6W6VMD8QwdPzen9yImY8hxhrxGAVPEPooWIYSwCvt91z4Tvyq2/M85RejLSFXACb+1KaAw8P0PHTO8/

ViNePGMoY/Y8LnEZ3Vi7YvI8KLmx1yx+rZffNllmMjY3dkVA
end

 

After going to LDAP and selecting OK:

 

config user ldap

    edit "LDAP"
        set server "192.168.223.64"
        set source-ip "192.168.0.125"
        set cnid "sAMAccountName"
        set dn "dc=testgroup,dc=com"
        set type regular
        set username "administrator@testgroup.com"
end

 

In capture it is observed an unbind request is observed sent from FortiGate.

 

Screenshot 2025-12-20 132548.png

 

Downgrading to v7.4.8 resolves this issue, indicating a problem with the 7.4.9 version.

 

The issue has been reported with a known issue ID 1228733 and is scheduled to be fixed in v7.4.10. This issue is not observed in the 7.6 version.

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