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In some circumstances, the following error appears when trying to connect to the EMS Cloud:
Error in requesting EMS fabric connection: -5
Issue in sending initial FortiGate Serial Number: EMS server connection failed because the server is not compatible. received https code 400
Error (-1@_submit_init_fgt_sn:545).
Command fail. Return code -9999
To fix this issue, go to System -> Certificates -> Fortinet Factory Certificate and check the CN field. This issue is caused by a CN field that shows 'Fortinet' instead of the serial number.
To retrieve the serial number and fix this issue, execute the following command:
# exec vm-license
Caution: this command will reboot the FortiGate.
This command will manually download a VM license that contains the certificate with the correct CN value. The serial number should be visible afterwards in the Fortinet Factory Certificate.
Navigate to the EMS in the fabric connector and authorize the certificate which directly opens the FortiGate certificate.
A prompt to authorize the FortiGate will also appear in the EMS. Authorize it.
After authorization is granted on both sides, the connection should function as intended.
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