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When importing the license from the GUI, the error 'Internal server error' may appear. Executing the token activation command from the CLI results in the following error.: import fortitoken license error: -7564.
Step 1.
Collecting debug information is necessary to determine the cause of the issue and validate the token status.
Follow the guide and collect debug from this article: Troubleshooting Tip: Import FortiToken license, 'Internal server error', error: -7650
diagnose debug reset
diagnose debug application forticldd -1
diagnose fortitoken debug enable
diagnose debug enable
Result: ","tokens":null,"result":0,"error":{"error_code":14,"error_message":"forticare license expired"}}}
Next: exec fortitoken-mobile import EEEE-DDDD-CCCC-BBBB-AAAA <---- Where EEEE-DDDD-CCCC-BBBB-AAAA is a 20-digit license activation code.
Error that will appear:
ftm_fc_command[615]:received error from forticare [-7564]
import fortitoken license error: -7564
Solution and explanation:
The error can happen because the FortiToken license is either expired or was never activated. Each FortiToken license must be activated within a specific validity period from the creation date. If activation does not take place within that period, the license becomes forfeited and can no longer be used. This status can be confirmed in the license certificate document.
For cases having expired or forfeited FortiToken licenses, Customer Service needs to be contacted. TAC does not handle cases related to license activation or forfeiture.
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Technical Tip: FortiToken Basic Troubleshooting
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