| Description | This article describes how to resolve the error 'User device store query error (error code: -1)' under the 'Assets & Identities' and 'Asset inventory Monitor' widgets. |
| Scope | All FortiOS. |
| Solution |
The error 'User device store query error (error code: -1)' is usually caused by high memory usage for unified queries.
In this case, the solution is to clear up the memory with the following command:
diagnose user-device-store unified clear |
