Troubleshooting Tip: How to resolve 'Invalid Entri...

FortiGate

FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.

Article Id 381367

Description

This article describes how to handle an error encountered when utilizing a Custom Internet Service Database object as a Source in a firewall policy.

Scope

FortiGate 7.4+, 7.6+.

Solution

The screenshot below shows the error encountered when utilizing a Custom ISDB Entry:

If this issue is experienced, the workaround is to create the firewall policy via the CLI.

config firewall policy

edit <ID>

set status enable

set name "Deny-Custom-ISDB"

set srcintf "virtual-wan-link"

set dstintf "Homebase-VLAN"

set action accept

set dstaddr "RDP_Work"

set internet-service-src enable

set internet-service-src-name "custom-isdb"

set schedule "always"

set service "ALL"

next
end

This issue [1099749] is fixed in v7.4.8 and v7.6.3.

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Troubleshooting Tip: How to resolve 'Invalid Entries' Error when creating a firewall policy in the GUI with a Custom ISDB as the source

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