Description
This article describes commands to verify GeoIP information and troubleshoot the missing GeoIP database information in case of power failure for units 50E and 30E.
Scope
FortiGate v6.2.x.
Solution
Use the below commands to check the status of the GeoIP database on the firewall.
get system auto-update versions | grep -iA6 geo
Or:
diagnose autoupdate versions | grep -A7 Geo
IP Geography DB
---------
Version: 0.00000
Contract Expiry Date: n/a
Last Updated using manual update on Tue Nov 30 00:00:00 1999
Last Update Attempt: Sun Jun 9 16:26:43 2024
Result: No Updates
Note:
Try to delete the Geography database and then restore it. Refer to this KB article: Technical Tip: How to delete/restore IP Geography database
To resolve this issue :
- Reinstalling the same firmware version using the 'File upload' option. System -> Firmware & Registration -> Select the device -> Upgrade -> File Upload.
- Provide the special build for 50E and 30E units.
To get the special build, open a ticket with Fortinet support. After installation run the following commands to update the database:
diagnose autoupdate version
diagnose debug reset
diagnose debug application update -1
diagnose debug enable
execute update-now
To stop the debug:
diagnose debug disable
diagnose debug reset
