Description |
This article explains how to solve an issue where FortiTokens don't appear when trying to assign them to a user. |
Scope |
FortiGate 6.4 or older |
Solution |
Occasionally, a known issue occurs wherein FortiTokens show under Available status, but are not listed when trying to assign them to users as part of two-factor authentication:
To fix this issue, check SMTP is properly configured:
1) Go to System > Settings.
2) Under the Email Service section.
3) Configure the following settings:
To configure email-services using the CLI, run the following command, substituting the preferred password:
# config system email-server set reply-to "noreply@example.com" set server "smtp.fortinet.net" set port 465 set authenticate enable set username "fortigate" set password ********** set security smtps end
Upon trying to apply two-factor authentication again, the FortiTokens will appear in the list.
If the issue is not fixed, contact the Technical Assistance Center. |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2024 Fortinet, Inc. All Rights Reserved.