Created on
03-26-2024
04:48 AM
Edited on
01-16-2025
09:09 AM
By
JCPL
Description | This article describes how to troubleshoot the issue when a FortiGate cannot be upgraded due to the license expiration even with a valid contract. |
Scope | FortiGate v7 and higher. |
Solution |
Sometimes, the FortiGate cannot be upgraded to newer versions. The FortiGuard reports the expiration of the license even with a valid contract. The administrator may see the below error:
The administrator can also check the license using the CLI command:
diagnose test update info contract | grep FMWR
To solve the issue, go to System -> FortiGuard, and select Update Licenses & Definitions Now in the right-side pane.
execute ping service.fortiguard.net execute ping update.fortiguard.net execute ping guard.fortinet.net
diagnose debug reset diagnose debug console timestamp enable diagnose debug app update -1 diagnose debug enable execute update-now
Note: If the steps above do not produce satisfying results, consider contacting technical support to check further. |