Troubleshooting Tip: FortiGate license shows expiration with a valid contract

[M_Abdelhamid]

Description	This article describes how to troubleshoot the issue when a FortiGate cannot be upgraded due to the license expiration even with a valid contract.
Scope	FortiGate v7 and higher.
Solution	Sometimes, the FortiGate cannot be upgraded to newer versions. The FortiGuard reports the expiration of the license even with a valid contract. The administrator may see the below error: The administrator can also check the license using the CLI command: diagnose test update info contract | grep FMWR To solve the issue, go to System -> FortiGuard, and select Update Licenses & Definitions Now in the right-side pane. Check connectivity to FortiGuard Servers to ensure FortiGate correctly resolves DNS with the following hostnames: execute ping service.fortiguard.net execute ping update.fortiguard.net execute ping guard.fortinet.net Run the FortiGuard debug commands and take the last updates for FortiGuard Servers: diagnose debug reset diagnose debug console timestamp enable diagnose debug app update -1 diagnose debug enable execute update-now Follow the steps outlined in this link if the FortiGate cannot connect to the FortiGuard Servers. Note: If the steps above do not produce satisfying results, consider contacting technical support to check further.