Troubleshooting Tip : FortiGate error message 'Failed to get VR/VRF Context Information'

[akileshc]

Description	This article describes that when attempting to use multicast routing or while executing multicast routing-related commands on FortiGate, it is possible to encounter an error message 'Failed to get VR/VRF Context Information' indicating that multicast routing should be enabled. This error message typically means that the device is not currently configured to support multicast routing. FGT # get router info multicast igmp groups % Failed to get VR/VRF Context Information
Scope	FortiGate.
Solution	To resolve this issue, it is necessary to enable multicast routing on the device by configuring the necessary settings. This typically involves enabling the multicast routing options as shown below. FGT # config router multicast FGT (multicast) # set multicast-routing enable FGT (multicast) # end FGT # get router info multicast igmp groups Open a TAC ticket with relevant information to initiate a further investigation if there are still difficulties.