FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
This article describes possible causes for the FortiGate Serial Number not showing under the Product list.
Scope
FortiOS 6.4+.
Solution
In the Support portal, all of the active FortiGates should be visible under ‘Product List’.
If a certain FortiGate is not listed there, it could mean the status of the FortiGate has changed.
To check other lists, go to Services-> Asset Management on the Support Portal. On the Navigation bar in the left, go to Products-> More Views This will open a list of other options.
Here, check ‘Decommissioned Units’ and ‘Expired’ to see if the FortiGate Serial Number is listed there. If it does show in the ‘Decommisioned List’, select the unit and select the ‘Move Back to Product List’ option.
