Troubleshooting Tip: 'FortiGate Cloud activation failed'

[sahmed_FTNT]

Description	This article describes how to fix the error 'FortiGate Cloud activation failed'.
Scope	FortiGate.
Solution	If the error 'FortiGate Cloud activation failed' appears:  Verify the FortiGate can connect to FortiGuard and has DNS connectivity. See the article 'Unable to connect to FortiGuard servers'. Verify custom source-ip in 'config log fortiguard setting' is correct or no custom source-ip is required. Verify the license is valid using 'diagnose autoupdate versions' or 'diagnose test update info': VAN_EDGE-B # diagnose test update info | grep System -A 10 System contracts:     HDWR,Sat Aug  2 2025     ENHN,Sat Aug  2 2025     COMP,Sat Aug  2 2025     FMWR,Sat Aug  2 2025     FGSA,Wed Dec 20 2023     FURL,Sat Aug  2 2025     SPAM,Sat Aug  2 2025     SBCL,Sat Aug  2 2025     ZHVO,Sat Aug  2 2025     IOTH,Wed Dec 20 2023 VAN_EDGE-B # execute date current date is: 2024-11-12 To activate FortiGate Cloud or join an existing deployment, FortiGate requires HTTPS access to the following domains. The exact domain names required depend on settings in 'config system fortiguard'. mgrctrl1.fortinet.com msgctrl1.fortinet.com logctrl1.fortinet.com uslogctrl1.fortinet.com eulogctrl1.fortinet.com globalmgrctrl.fortinet.net globalmsgctrl.fortinet.net globallogctrl.fortinet.net uslogctrl.fortinet.net eulogctrl.fortinet.net globalmgrctrl2.fortinet.net globalmsgctrl2.fortinet.net globallogctrl2.fortinet.net uslogctrl2.fortinet.net eulogctrl2.fortinet.net Additional FortiGate Cloud-required ports and access control information can be found in the FortiGate Cloud administration guide. FortiGate Cloud auto-join will always fail if FortiGate Cloud has not been activated for the device. FortiGate Cloud can be activated from the FortiGate GUI: System > FortiGuard -> Select 'Activate' -> Enter credential for the FortiCloud account owner. If activating FortiGate Cloud gives the message ‘FortiGate Cloud Internal Error’, this indicates the activation attempt failed. See ‘How to troubleshoot FortiGate Cloud Internal Error’ for troubleshooting steps in this case.