Troubleshooting Tip: FortiClient shows as 'unlicensed' within FortiGate firewall

[pavankr5]

Description

This article describes how to fix an issue where FortiClient shows as 'Unlicensed' in a FortiGate firewall.

Scope

Any supported versions of FortiGate, FortiClient, and FortiClient VPN.

Solution

This issue occurs when a free version of the VPN is in use.

To fix the issue, uninstall the existing VPN and download FortiClient VPN:

Option 1: Download from the Fortinet Support portal.

1. Log in to Fortinet Support Portal.
2. Go to Support at the top of the support page.
3. Select Firmware Download.
4. Select Product as FortiClient.
5. Select the 'DOWNLOAD' Tab
6. Choose the Operating System to install, like MAC, Windows, etc.
7. Choose the correct version of the FortiClient VPN and install it.

Reference link for complete details and example for Option 1(Windows): Technical Tip: How to download FortiClient offline installer.

Option 2: Download from the Fortinet site: Product Downloads and Free Trials.

1. Go to FortiClient.
2. Navigate to FortiClient VPN-only.
3. Select FortiClient VPN for the respective OS and install it.