FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
matanaskovic
Staff
Staff
Description This article describes how to fix error in GUI "FortiCare unreachable", while assigning FortiToken to local user.
Scope  
Solution

Enabling two-factor authentication for local user and assigning FortiToken mobile, error message appears in GUI:

'FortiCare unreachable':

 

matanaskovic_0-1645543168020.png

 

Assigning FortiToken mobile to local user through CLI, error message appears:

 

matanaskovic_1-1645543247184.png

 

Verifying FortiGuard configuration, it is possible to see:

 

matanaskovic_0-1645971771048.png

 

Reconfiguring FortiGuard settings through CLI in further way:

 

matanaskovic_2-1645543344510.png

 

Resolves the issue with error in GUI 'FortiCare unreachable':

 

Related Article:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiCare-is-unreachable/ta-p/205109