Troubleshooting Tip: FortiCare unreachable

FortiGate

FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.

Article Id 205343

Description

This article describes how to fix error in GUI "FortiCare unreachable", while assigning FortiToken to local user.

Scope

Solution

Enabling two-factor authentication for local user and assigning FortiToken mobile, error message appears in GUI:

'FortiCare unreachable':

Assigning FortiToken mobile to local user through CLI, error message appears:

Verifying FortiGuard configuration, it is possible to see:

Reconfiguring FortiGuard settings through CLI in further way:

Resolves the issue with error in GUI 'FortiCare unreachable':

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiCare-is-unreachable/ta-p/205109

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