Troubleshooting Tip: 'Failed to load value' Error in PoE Column of FortiSwitch Ports on FortiGate GUI

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Description	This article describes an issue where the PoE column of FortiSwitch Ports fails to display the actual power drawn by connected PoE devices, and instead shows the error message 'Failed to load value'.
Scope	FortiGate v7.6.3.
Solution	When a PoE-capable device is connected to a FortiSwitch port and drawing power, the PoE column may display 'Failed to load value' instead of the correct power consumption on the interface. This behavior persists even after an HA failover. This is a GUI cosmetic issue only. PoE functionality is not impacted, and connected devices continue to receive power normally. This issue has been resolved in the following FortiOS versions: v7.6.4 (available to download from the Fortinet support portal). v8.0.0 (scheduled to be released in February 2026). These timelines for firmware release are estimates and may be subject to change. General debug information required by FortiGate TAC for investigation: TAC Report. execute tac report Configuration file of the FortiGate. FortiGate Support Tool data: Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool