Troubleshooting Tip: ‘Failed to load data’ error when trying to activate FortiGate Cloud account

[jclar]

Description	This article describes how to troubleshoot the ‘Failed to load data’ error when trying to activate a FortiGate Cloud account in a firewall with an SD-WAN interface configured
Scope	FortiGate.
Solution	In this scenario, the user is trying to activate the FortiGate Cloud account from the firewall but the error is being encountered as shown below: When running forticldd debug, no error is being shown and connection to servers is established. Commands: diag debug reset diag debug app forticldd -1 diag debug en When running HTTPSD debug, ‘internal server error 500’ is also present from the HAR log (Browser tools). Command: diag debug reset diag debug app httpsd -1 diag debug en Sample output of HTTPSD and HAR log error:   Solution: Once verified if the user is using SD-WAN, check the interface-select methods of the following: config system fortiguard config log fortiguard setting Related article: Technical Tip: Use SD-WAN intelligence for selecting interface to use in communicating with FortiGua...