| Description | This article describes how to troubleshoot the ‘Failed to load data’ error when trying to activate a FortiGate Cloud account in a firewall with an SD-WAN interface configured |
| Scope |
FortiGate. |
| Solution |
In this scenario, the user is trying to activate the FortiGate Cloud account from the firewall but the error is being encountered as shown below:
When running forticldd debug, no error is being shown and connection to servers is established.
Commands:
diag debug reset diag debug app forticldd -1 diag debug en
When running HTTPSD debug, ‘internal server error 500’ is also present from the HAR log (Browser tools).
Command:
diag debug reset diag debug app httpsd -1 diag debug en
Sample output of HTTPSD and HAR log error:
Solution:
config system fortiguard config log fortiguard setting
Related article: |
