Troubleshooting Tip: External connector threat feed connection status 'Not start'

[mpftnt]

Description	This article describes how to fix the issue when the external connector threat feed connection status shows 'Not Start'.
Scope	FortiGate, FortiOS.
Solution	In some cases, the external connector connection status shows 'Not Start' in the GUI after creation. CLI: FGT # show full system external-resource config system external-resource     edit "Test"         set status enable         set type address         set username ''         set password ENC XXX         set comments ''         set resource "http://xxx.xxx.org/xxx/bad_ip.txt"         set user-agent ''         set server-identity-check none         set refresh-rate 5         set source-ip 0.0.0.0         set interface-select-method auto     next end Run the below commands on the FortiGate to debug the connection status. In v7.0: diag debug app forticron 960 diag debug console timestamp enable diag debug enable In v7.2: diag debug app forticron 0xf00 diag debug console timestamp enable diag debug enable The debug will show the following: GET /noda/bad_ip.txt HTTP/1.1 Host: xxx.xxx.org User-Agent: curl/7.58.0 Accept: */* Connection: close By default, the user-agent is set to 'curl/7.58.0'. To fix the connection status issue, change the user-agent to Mozilla/5.0: config system external-resource     edit "Test"         set user-agent "Mozilla/5.0"     next end After the change, select the 'Refresh' button to update the status: Related documents: Threat feeds Technical Tip: External threat list (threat feed) is not working (connector is showing down)