| Description | This article describes when the Create New button is greyed out in the Guest User Management Portal. |
| Scope | FortiGate. |
| Solution |
In the Guest User Management Portal, the create new button is greyed out:
Check the max account configured for the Guest user group if it has already reached the limit:
Alza-kvm47 # config user group
Alza-kvm47 (group) # edit "Visitors"
Alza-kvm47 (Visitors) # show
config user group
edit "Visitors"
set group-type guest
set user-name enable
set max-accounts 3 <----- The default value for max-account is 0.
next
end
To fix this, set the number of guests allowed using the command 'max-accounts':
Alza-kvm47 (Visitors) # set max-accounts
max-accounts Enter an integer value from <0> to <1024>.
Alza-kvm47 (Visitors) # set max-accounts 1024 <--
Alza-kvm47 (Visitors) # end
Alza-kvm47 #
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