Troubleshooting Tip: Create logs to troubleshoot b...

FortiGate

FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.

Article Id 232398

Description

This article describes the logs necessary to collect when troubleshooting an issue where the user is unable to connect to SSL VPN.

Scope

FortiOS.

Solution

Execute the following commands in the FortiGate, connect to SSL VPN and observe the logs.

# diag debug application sslvpn -1
diag debug application fnbamd -1
diag debug enable

Executing these commands will provide logs necessary to help the support team reproduce the issue by observing the logs for errors.

Later, disable the debug by executing the command 'diag debug disable'.

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Troubleshooting Tip: Create logs to troubleshoot being unable to connect to SSL VPN