Created on
‎01-28-2024
09:40 PM
Edited on
‎09-16-2025
04:29 AM
By
Debbie_FTNT
Description | This article describes that when the dial-up IPsec VPN is connected, the traffic is being dropped because of a matching firewall policy. Users can connect to the VPN successfully; however, traffic is being dropped by the FortiGate. |
Scope | FortiGate. |
Solution |
Pinging 192.192.192.191 with 32 bytes of data:
A debug flow is run on the FortiGate, issuing a ping from the client. The traffic is hitting the firewall, but it is being dropped:
Challenger-kvm44 # diagnose debug flow filter addr 20.20.20.1 Challenger-kvm44 # 2024-01-26 14:41:11 id=65308 trace_id=1 func=print_pkt_detail line=5885 msg="vd-root:0 received a packet(proto=1, 20.20.20.1:1->192.192.192.191:2048) tun_id=20.20.20.1 from IPsec_VPN. type=8, code=0, id=1, seq=30." ------------truncated-------------------------
id=65308 trace_id=1 func=__iprope_user_identity_check line=1668 msg="ret-no-match" --> (This line indicates that there is an issue with user authentication)
----------------truncated-----------------------
In the policy, there is the correct configuration to allow traffic from the tunnel to our LAN network:
config firewall policy
The Dialup IPsec VPN has been configured and is listening on port1 and the WAN interface. It is possible to connect successfully:
config vpn ipsec phase1-interface
Solution: If the dial-up VPN configuration is set to 'Choose' a user group, it is necessary to remove the user group from our firewall policy.
Or, if the dial-up VPN is using 'inherit from policy', make sure that the firewall policy is referencing the correct user group.
Pinging 192.192.192.191 with 32 bytes of data:
Related article: Technical Tip: No bytes are received when connected to IPSEC dialup VPN using FortiClient |
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