Created on
03-19-2024
05:21 AM
Edited on
10-17-2025
06:54 AM
By
Jean-Philippe_P
Description | This article describes the expected limitation that FortiOS 7.4.4 or later is required to manage a K-series FortiAP. |
Scope | v7.4.4 or above. |
Solution |
When a K-series FortiAP model, such as FortiAP-243K, is first connected to the network, it will not be visible under WiFi Controller -> Managed FortiAPs if the FortiGate is running v7.2 or certain early v7.4 versions. This is expected behavior.
This is also applicable when adding a new K model FortiAP and the FortiOS firmware is below v7.4.4. When trying to add a new Managed FortiAP under WiFi Controller -> Managed FortiAPs -> Create New. When entering the serial number for a K-series FortiAP, the following error may be encountered:
Afterwards, the default profile will be usable for K-series FortiAPs, and they will be added as Unauthorized APs under WiFi Controller -> Managed FortiAPs if FortiGate can detect them. If the AP is still not visible, see this document: Discovering, authorizing, and deauthorizing FortiAP units.
Note: Some FortiAP K-series models were manageable by v7.4.2 and v7.4.3, but these firewall versions do not support WiFi 7. It is strongly recommended to upgrade the firewall to the latest v7.4.
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