| Description |
This article describes why it is impossible to log in to the VPN with the SAML SSO when users are configured on the WatchGuard side. |
| Scope | FortiGate. |
| Solution |
When the SSL VPN is configured with SAML using Watchguard AuthPoint as the IDP, users may receive the following error:
Credentials or SSL VPN configuration is wrong (-7200)
config user saml edit "Test" set entity-id https://<FortiGate external IP address>:10443/remote/saml/metadata/ set single-sign-on-url "https://<FortiGate external IP address>:10443/remote/saml/login/" set idp-entity-id "<entityID value from the AuthPoint metadata file>" set idp-single-sign-on-url "<SingleSignOnService value from the AuthPoint metadata file>" set idp-single-logout-url "<SingleLogoutService value from the AuthPoint metadata file>" set idp-cert "REMOTE_Cert_1" set user-name "username" next end
Match all of the URLs and the user-name field with the WatchGuard configuration. Keep in mind that all of the fields are case-sensitive.
To get more details on what could be causing this error, it is possible to take a SAML debug while trying to connect.
The commands to do this are: diagnose debug enable
If the issue persists, contact the TAC team |
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