|
This article describes a situation where the SDN connector status is showing 'down' and service tags are not being retrieved.
As a first step, execute the following command to check the status of SDN connector , this will display status for all configured SDN connectors:
FortiGate-A # diagnose system sdn status
SDN Connector Type Status
-------------------------------------------------------------
SDN_CONNECTOR azure Down
Alternatively, to only see the status for a specific connector if many are configured:
diagnose system sdn status <connector_name>
If the connector status shows as 'down', execute the following debug commands to gather further information:
diagnose debug reset
diagnose debug application azd -1
diagnose debug console timestamp enable
diagnose debug enable
The following error message will appear:
azd[237]: az_service_tag_update(): failed to get service tags addresses
azd[237]: az_query_service_tags(): error retrieving Azure service tag list (rc=-1)
To stop running the azure daemon real-time debugs:
diagnose debug reset
diagnose debug disable
Resolution:
This error can be resolved by performing a force refresh for the SDN connector and the following command can be used to force a refresh:
diagnose test application azd 3
Related articles:
Verifying SDN Connector Status
Troubleshooting Tip: AWS SDN connector showing down
Multiple concurrent SDN connectors
|
