| Description | This article describes the unexpected behavior that occurs when logging into FortiGate from FortiGate Cloud's Remote Access functionality or using FortiCloud SSO login after upgrading to v7.0.17, v7.2.11, and v7.4.6. |
| Scope | FortiGate-Cloud, v7.0.17, v7.2.11, v7.4.6. |
| Solution |
PKI Admin login failed issue.
From the logs, an Admin Failure for user 'PKI Admin' is visible. This issue does not impact usability, but it generates a failed login error which is not expected.
This 'no_valid_certificate' event log issue is set to be resolved in v7.4.9 and v7.6.4.
Certificate Issue. There is another instance observed with the same behavior, but with a legit IP login attempt with PKI. Legit IP in this context refers to the actual admin login.
The following shows a certificate selection prompt. Ignoring this will allow the login. However, there will be a log entry generated as well:
date=2025-02-19 time=13:19:48 devname="FGt123" devid="FG6xxxxxxxxx" eventtime=1739942388236850438 tz="+0800" logid="0100032002" type="event" subtype="system" level="alert" vd="root" logdesc="Admin login failed" sn="0" user="(PKI admin)" ui="https(10.1.2.3)" method="https" srcip=10.1.2.3 dstip=10.1.22.3 action="login" status="failed" reason="no_valid_certificate" msg="Administrator (PKI admin) login failed from https(10.1.2.3) because of no valid user certificate provided"
The certificate issue is throwing the same event log shown in issue 1, matching Engineering ID 1109633 fixed in v7.4.8 and v7.6.3, respectively.
The fix is already mentioned in the FortiOS 7.4.8 release notes and FortiOS 7.6.3 release notes |
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