FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
SAJUDIYA
Staff
Staff
Article Id 333274
Description

This article describes how to resolve an issue where a new device using Windows 11 gets stuck trying to connect to FortiClient.

Scope

FortiOS, Windows 11.

Solution

Symptoms:

  • SSL VPN web connection is working fine.
  • However, upon attempting connection from the FortiClient application, it gets stuck on connecting.

 

First, verify that Fortitray.exe file is open:

 

C:\Program Files\Fortinet\FortiClient\FortiTray.exe

 

FortiTray may be failing to open and may instead give an error about a missing 'mfc140u.dll' file as below:

 

Fortitray not works.jpg

 

This DLL is a part of the Microsoft Visual C++ Redistributable. This can be downloaded from Microsoft at Latest supported Visual C++ Redistributable downloads | Microsoft Learn.

 

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