| Description |
This article describes how to resolve an issue where a new device using Windows 11 gets stuck trying to connect to FortiClient. |
| Scope |
FortiOS, Windows 11. |
| Solution |
Symptoms:
First, verify that Fortitray.exe file is open:
C:\Program Files\Fortinet\FortiClient\FortiTray.exe
FortiTray may be failing to open and may instead give an error about a missing 'mfc140u.dll' file as below:
This DLL is a part of the Microsoft Visual C++ Redistributable. This can be downloaded from Microsoft at Latest supported Visual C++ Redistributable downloads | Microsoft Learn.
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