| Description |
This article describes that a few users cannot connect to wifi and get error 'Can’t connect to network' and explains why.
|
| Scope | FortiGate 6.4.x,7.0.x,7.2.x. |
| Solution |
1) Confirm log for wifi and FortiAP logs, it shows that:
Description: Wireless client RADIUS authentication failure. Action: ActionRADIUS-auth-failureReasonReserved 0.
2) Run wifi debug logs:
# diagnose wireless-controller wlac sta_filter <MAC> 2 # diag debug console timestamp e # diag debug application cw_acd 0x7f # diag debug enable
3) Confirm if the below output from the debug is visible:
v2023-01-12 13:56:05 53365.510 04:ea:56:xx:xx:xx <eh> recv IEEE 802.1X ver=1 type=0 (EAP_PACKET) data len=37 2023-01-12 13:56:05 53365.510 04:ea:56:xx:xx:xx <eh> RADIUS message (type=0) ==> RADIUS Server code=1 (Access-Request) id=17 len=349 2023-01-12 13:56:05 53365.516 04:ea:56:xx:xx:xx <eh> RADIUS message (type=0) <== RADIUS Server code=3 (Access-Reject) id=17 len=44
If the above logs are visible, it shows that Access-reject from radius server then the issue with the Radius server and not the FortiGate. |
