Technical Tip: When issuing 'import free trial tokens', 'Internal server error.' alert occurs

[jiyong]

Description	This article describes the troubleshooting process when FortiToken activation failure.
Scope	Fortigate.
Solution	Problem :  Debugging : diagnose debug application forticldd -1 diagnose debug enable ftm_cfg_import_license[324]:import license 0000-0000-0000-0000-0000 is_trial_tokens_available[55]:No trial tokens are available. ftm_fc_command[539]:forticare [globalftm.fortinet.net:443] unreachable Debug logs that occur as above occur when communication with Fortiguard fails. It is possible to check if the FortiGate communicates normally with Fortiguard below. 1) The 'Unable to connect to FortiGuard servers' error message can be seen in places: System -> FortiGuard -> FortiGuard Updates. 2) Use following CLI commands: exec ping service.fortiguard.net exec ping update.fortiguard.net exec ping guard.fortinet.net 3) Change FortiGuard settings: config system fortiguard     set fortiguard-anycast disable <-----     set protocol udp <-----     set port 8888 or 53 <----- It is possible to make normal communication with Fortiguard, and receive them normally when 'import free trial tokens' are created.   Related article: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-connect-to-FortiGuard-serv...