FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
spoojary
Staff
Staff
Article Id 312823
Description This article describes the 'Web filter Service error invalid license' error while accessing a website.
Scope FortiGate.
Solution

When trying to access a certain website with UTM enabled on the firewall policy, the error 'Web filter Service error invalid license' is shown.

 

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To solve this issue, make sure have a valid web filter license is on the FortiGate. If it is expired, it will show the error above.

 

lic.PNG
If the license is renewed but the error persists, restart the URL filter using the command 'diag test application urlfilter 99'.