Technical Tip: Unable to import trial FortiToken Mobile

[mattchow_FTNT]

Description	This article describes why trial Tokens failed to import to FortiGate, and it shows only one token all the time.
Scope	FortiGate.
Solution	To re-activate or import two of the trial FortiTokens mobile trial, go to User&Authentication -> FortiTokens -> Create New -> Mobile Token, and fill the 'Activation Code' field with 0000-0000-0000-0000-0000 as shown below: But if one of the two Tokens has been deleted, the activation will not be successful, and it will always show one token only. Even the FortiToken debug shown trial Tokens are already imported successfully as shown below: diagnose debug application forticldd diagnose fortitoken debug enable diagnose debug enable execute fortitoken-mobile import 0000-0000-0000-0000-0000 ftm_cfg_import_license[321]:import license 0000-0000-0000-0000-0000 ftm_cfg_import_license[325]:Free trial tokens are alreay imported Solution: Go to User&Authentication -> FortiTokens -> Create New -> Mobile Token and delete the other Token. Import Free Trial Tokens again, and then, both Tokens will be imported successfully: Note: If the error 'no valid token' is observed from debug, try to disable the anycast mode on FortiGuard settings and re-import the Token.