FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
guptas
Staff
Staff
Article Id 191225
Description
This article describes  why the users are not able to connect to the Cisco Jabber.

Solution
Collect the debug flow.
Cisco Jabber is connecting over port 8443 and in the logs, it is possible to see that existing interface was root.





Destination IP was configured with port 8443 in the VIP settings that is why firewall considering the traffic for its own interface and not taking correct exit interface.




After deleting the VIP configuration, the firewall using correct exit interface and user were able to connect with Cisco Jabber.

Note.
Whenever exit interface shows as root then traffic intended to Firewall interface. Check for the correct exit interface and verify if any misconfiguration is done in the firewall.


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