| Description | This article explains why the FortiGate administrator is unable to select/add Remote LDAP users. |
| Scope | FortiGate, LDAP. |
| Solution |
When the LDAP server is configured as below on FortiGate then unable to select/add Remote LDAP users.
Try to add a Remote user Under User & Authentication -> User Definition -> Create New -> Remote LDAP User -> select 'LDAP' -> Next -> All users are greyed out.
To resolve the same, modify the CNID to 'sAMAccountName' on LDAP configuration instead of 'Administrator'.
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