- The confsyncd daemon crashes after upgrading FortiOS to v7.2.11 build1740.
The newly joined HA slave FortiGate unit can not be synchronized properly.
-
Run the CLI command, and it shows the logs as below.
diagnose debug crashlog read
2425: 2025-05-15 15:54:45 <01113> firmware FortiGate-7000E v7.2.11,build1740b1740,250201 (Non-GA)
2426: 2025-05-15 15:54:45 (Release)
2427: 2025-05-15 15:54:45 <01113> application confsyncd
2428: 2025-05-15 15:54:45 <01113> *** signal 11 (Segmentation fault) received ***
2429: 2025-05-15 15:54:45 <01113> Register dump:
2430: 2025-05-15 15:54:45 <01113> RAX: 0000000000000fa0 RBX: 0000000000000400
2431: 2025-05-15 15:54:45 <01113> RCX: 000000002c461698 RDX: 000000002b3d3fa0
2432: 2025-05-15 15:54:45 <01113> R08: 00007f8748781000 R09: 00007f874c1a1be0
2433: 2025-05-15 15:54:45 <01113> R10: 0000000000000008 R11: 000000002c4606d0
2434: 2025-05-15 15:54:45 <01113> R12: 000000002b3d3fa0 R13: 000000002c4617b8
2435: 2025-05-15 15:54:45 <01113> R14: 000000002c4606d0 R15: 00007f87487ba080
2436: 2025-05-15 15:54:45 <01113> RSI: 000000002b3d3fa0 RDI: 000000002b3d3fa0
2437: 2025-05-15 15:54:45 <01113> RBP: 00007fffaa8e66b0 RSP: 00007fffaa8e6688
2438: 2025-05-15 15:54:45 <01113> RIP: 00007f874c131219 EFLAGS: 0000000000010287
2439: 2025-05-15 15:54:45 <01113> CS: 0033 FS: 0000 GS: 0000
2440: 2025-05-15 15:54:45 <01113> Trap: 000000000000000e Error: 0000000000000004
2441: 2025-05-15 15:54:45 <01113> OldMask: 0000000000000000
2442: 2025-05-15 15:54:45 <01113> CR2: 000000002b3d3fa0
2443: 2025-05-15 15:54:45 <01113> stack: 0x7fffaa8e6688 - 0x7fffaa8ede30
2444: 2025-05-15 15:54:45 <01113> Backtrace:
2445: 2025-05-15 15:54:45 <01113> [0x7f874c131219] => /usr/lib/x86_64-linux-gnu/libc.so.6 liboffset
2446: 2025-05-15 15:54:45 00158219
2447: 2025-05-15 15:54:45 <01113> [0x02cfb481] => /bin/confsyncd
2448: 2025-05-15 15:54:45 <01113> [0x0241d362] => /bin/confsyncd
2449: 2025-05-15 15:54:45 <01113> [0x0241dcf1] => /bin/confsyncd
2450: 2025-05-15 15:54:45 <01113> [0x02432f17] => /bin/confsyncd
2451: 2025-05-15 15:54:45 <01113> [0x008b9b5c] => /bin/confsyncd
2452: 2025-05-15 15:54:45 <01113> [0x008b64af] => /bin/confsyncd
2453: 2025-05-15 15:54:45 <01113> [0x008b8f43] => /bin/confsyncd
2454: 2025-05-15 15:54:45 <01113> [0x008b376a] => /bin/confsyncd
2455: 2025-05-15 15:54:45 <01113> [0x008b0dc3] => /bin/confsyncd
2456: 2025-05-15 15:54:45 <01113> [0x008ae868] => /bin/confsyncd
2457: 2025-05-15 15:54:45 <01113> [0x008b4383] => /bin/confsyncd
2458: 2025-05-15 15:54:45 <01113> [0x0044d21f] => /bin/confsyncd
2459: 2025-05-15 15:54:45 <01113> [0x004527b8] => /bin/confsyncd
2460: 2025-05-15 15:54:45 <01113> [0x004530a6] => /bin/confsyncd
2461: 2025-05-15 15:54:45 <01113> [0x004557f8] => /bin/confsyncd
2462: 2025-05-15 15:54:45 <01113> [0x004562ac] => /bin/confsyncd
2463: 2025-05-15 15:54:45 <01113> [0x7f874bffce1b] => /usr/lib/x86_64-linux-gnu/libc.so.6
2464: 2025-05-15 15:54:45 (__libc_start_main+0x000000eb) liboffset 00023e1b
2465: 2025-05-15 15:54:45 <01113> [0x00448afa] => /bin/confsyncd
2466: 2025-05-15 15:54:45 <01113> fortidev 6.0.2.0008
2467: 2025-05-15 16:05:05 the killed daemon is /bin/getty: status=0x9
2468: 2025-05-15 16:06:15 the killed daemon is /bin/getty: status=0x9
Crash log interval is 3600 seconds
confsyncd crashed 24 times. The last crash was at 2025-05-15 16:06:19
Max crash log line number: 19354
For a permanent fix, it is necessary to upgrade the FortiGate firmware version to v7.2.12, v7.4.8, v7.6.4, and above.
Related article:
Technical Tip: Short list of processes on the FortiGate
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