Technical Tip: Specific troubleshooting scenario: Support contract is not updated or database is not updated

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Description	This article explains an issue where a FortiGate firewall cannot update contracts or databases.
Scope	FortiGate.
Solution	Problem Description: A FortiGate firewall is unable to either update its databases or it is unable to update license information. Triage: While running the debugs  'diagnose debug application update -1'  and  'diagnose debug enabled', the following error message shows: upd_pkg_recv[1674]-Error allocating memory for rx buffer __upd_act_update[331]-Failed receiving update rsp Root cause: The above logs indicate that the memory buffer allocation for the updated process is having an issue related to memory allocation in the process. Restarting the 'updated' process will resolve the issue: fnsysctl killall updated If issuing the command fnsysctl killall updated gives the error 'Unknown action 0' an alternative way to restart the updated process: diag sys process pidof updated diag sys kill 11 <id>