FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
jalejoFTNT
Staff
Staff
Article Id 338141
Description This article describes a workaround when an SSL VPN user with FortiToken cannot approve/deny FortiToken requests on the FortiToken Mobile app.
Scope FortiGate, FortiClient.
Solution

In the authentication process with a user that has FortiToken associated, in first hand must be field user and password FortiClient fields.

After this, FortiClient will ask for the token code or press allow/deny in the FortiToken Mobile app:


FTK-1.jpg

 

Sometimes issues in this process can arise and cause this authentication not to be completed.

As a workaround, field password FortiClient field with the password and token code together.

 

Example: The password used in this scenario is passwordvpn and the token code is 432554.

 

To field it, type passwordvpn432554 and select 'Connect' button and this will avoid the request or popup approval:

 

FTK-2.jpg

 

Note: Above that is not a fix, the only thing offered is a workaround.

To fix/troubleshoot it, a ticket to TAC Support must be created.