FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
This article informs FortiOS admins regarding the latest changes in the Maintainer account feature.
Scope
FortiGate 7.2.4+ & 7.4.0+ GA releases.
Solution
A maintainer account feature existed in FortiOS to provide login assistance to a FortiGate in an environment in which the admin password was lost.
However, on the latest versions of FortiOS the particular feature was removed and users who lost passwords must have physical access to the FortiGate and perform a TFTP restore of the firmware in order to regain access to the FortiGate.
