Technical Tip: Removal of maintainer account feature

[sgiannogloudis]

Description	This article informs FortiOS admins regarding the latest changes in the Maintainer account feature.
Scope	FortiGate v7.2.4+ and v7.4.0+ GA releases.
Solution	A maintainer account feature existed in FortiOS to provide login assistance to a FortiGate in an environment in which the admin password was lost. However, on the latest versions of FortiOS the particular feature was removed and users who lost passwords must have physical access to the FortiGate and perform a TFTP restore of the firmware to regain access to the FortiGate. The admin password could also be recovered if the FortiGate has a 'FortiGate Cloud paid Subscription' and is currently connected to/managed on FortiGate Cloud: Technical Tip: Reset FortiGate admin password via FortiGate Cloud A user with the 'prof_admin' profile can recover the admin account by referring to this article: Technical Tip: Recover lost admin password with a user with 'prof_admin' profile Related articles: Technical Tip: Resetting a lost admin password Technical Tip: Restoring config file from CLI by using TFTP server