Created on
04-13-2022
10:15 AM
Edited on
11-20-2025
11:32 PM
By
Jean-Philippe_P
| Description |
This article describes how to fix the device registration status 'Unknown' error in multi-VDOM mode. |
| Scope |
FortiGate, FortiManager, FortiManager Cloud. |
| Solution |
For FortiManager: The TCP/541 is allowed between FortiGate and FortiManager, but device registration is stuck in a connection handshake with an unknown status.
diagnose fdsm central-mgmt-status
In this scenario, the FortiGate is operating in multi-VDOM mode with a FortiManager Fabric connector that is created via the GUI console. The system's central-management will use 'root' as the default VDOM setting, and ensure the VDOM setting is set correctly concerning the user environment by using the CLI console.
config system central-management
For FortiManager Cloud: When using FortiManager Cloud, FortiGuard must be configured within the same VDOM. Otherwise, the central management configuration will revert to its default settings for VDOM to <root> VDOM.
config system central-management
config system fortiguard |
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