FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
KC_Hing
Staff
Staff
Article Id 209209
Description

This article describes how to fix the device registration status 'Unknown' error in multi-VDOM mode.

Scope

FortiGate, FortiManager, FortiManager Cloud.

Solution

For FortiManager:

The TCP/541 is allowed between FortiGate and FortiManager, but device registration is stuck in a connection handshake with an unknown status. 

 

diagnose fdsm central-mgmt-status
     Connection status: Handshake
     Registration status: Unknown

 

In this scenario, the FortiGate is operating in multi-VDOM mode with a FortiManager Fabric connector that is created via the GUI console. The system's central-management will use 'root' as the default VDOM setting, and ensure the VDOM setting is set correctly concerning the user environment by using the CLI console.

 

config system central-management
    set type fortimanager
    set fmg <fmg IP>
    set vdom <Management VDOM>
    set fmg-source-ip <ip address>
    set interface-select-method specify
    set interface <interface name>
end

 

For FortiManager Cloud:

When using FortiManager Cloud, FortiGuard must be configured within the same VDOM. Otherwise, the central management configuration will revert to its default settings for VDOM to <root> VDOM.

 

config system central-management
    set type fortimanager
    set fmg "fortimanager.forticloud.com"

    set vdom <Management VDOM>
end

 

config system fortiguard
    set vdom <Management VDOM>
end