FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
tpatel
Staff
Staff
Article Id 270293
Description

This article discusses the 'No subscription' error shown in the FortiGate Cloud portal.

This error occurs when the FortiGate Cloud cannot detect the 'FortiCloud Services'. license.

 

nosubcription.png

Scope FortiGate.
Solution

FortiGate Cloud management, analysis, and a one-year log retention license are required to resolve this issue.

 

To check the status of a FortiCloud subscription, follow these steps:

  1. Log in to Fortinet Support Portal
  2. Access the Asset Management Section
  3. Click on Total product to view all devices and search for the FortiGate.
  4. Look for active services FortiGate Cloud Service

 

Related document:

License types