Technical Tip: 'No Subscription' error on FortiGate Cloud

[tpatel]

Description	This article describes the 'No subscription' error shown in the FortiGate Cloud portal. This error occurs when the FortiGate Cloud cannot detect the 'FortiCloud Services'. license.
Scope	FortiGate.
Solution	FortiGate Cloud management, analysis, and a one-year log retention license are required to resolve this issue. To check the status of a FortiCloud subscription, follow these steps: Log in to the FortiGate Cloud portal: "https://login.forticloud.com/". Access the 'Assets' Section -> 'Asset list'. Search for the FortiGate Product and view the 'Subscription' column of the FortiGate. If the user is on a paid-tier FortiGate and it shows a free license on FortiGate cloud (No subscription), use the CLI command 'diagnose fdsm log-controller-update' on FortiGate to refresh the license status. diagnose fdsm contract-controller-update fnsysctl killall fgfmd Note: On v7.4.4 and later, write access will no longer be available for the FortiCloud free version. To continue to have write access, a paid subscription license is required. Related documents: License types Remote access with write rights through FortiGate Cloud  Technical Tip: How to troubleshoot FortiGate Cloud Internal Error