Technical Tip: Newly added FortiGate status offline/down in Overlay-as-a-Service portal

[ssriswadpong]

Description	This article describes a possible cause of the issue where a newly added FortiGate can connect to the internet but appears as offline on the Overlay-as-a-Service portal.
Scope	FortiGate, Overlay-as-a-Service.
Solution	FortiGate must be activated on FortiCloud in the same region as OaaS. If FortiCloud is activated in a different region, FortiGate status will be offline in the OaaS portal. On FortiGate WebGUI -> Dashboard -> FortiGate Cloud -> Select Logout and then reactivate with the same region as OaaS.