Description
This article describes how to troubleshoot when the active licenses are showing expired on the GUI of Virtual Machines configured in the HA Cluster.
Scope
FortiGate.
Solution
The licenses on the GUI of the Virtual Machine are not updated and the Update Debug will have the following entry,
installUpdObjRest[797]-Failed to copy new obj file /tmp/updQx40o6 to /etc/fssi.dat, errno=30, Read-only file system
installUpdObjRest[802]-Failed to restore /etc/fssi.dat
installUpdObjRest[898]-Step 10:Tell parent to respawn
upd_install_pkg[1434]-Failed to install FSCI000 result=(-10,0)
upd_install_pkg[1434]-Failed to install FSSI000 result=(-10,0)
upd_status_save_status[146]-try to save on status file
upd_status_save_status[159]-Failed opening /etc/upd.dat <--------
Generally, this entry 'Failed opening /etc/upd.dat' will be seen due to a lack of disk space on the device. However, disk space will not be an issue for VMs.
After carefully checking and understanding that the issue is not related to FortiGate reachability to FortiGuard Servers, first, perform the Failover to the Secondary VM.
If that does not work, then rebooting the VM will fix this issue.
Related article:
License/Subscription failed to Update
