FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
nnair
Staff
Staff
Article Id 201970
Description This article describes the time a FortiGate license takes to update.
Scope FortiGate.
Solution

After updating the license on the support portal, it will be necessary to wait 4 to 24 hours until the change is fully reflected.

 

FortiGate requires an internet connection to connect to the FortiGuard server and complete the update process; 

Refer to Technical Tip: Procedure to apply FortiGate firewall license offline for instructions on how to apply the FortiGate firewall license offline.

 

If the license hasn't been updated within 24 hours, follow the steps below to perform preliminary troubleshooting and forward the findings to TAC for additional assistance:

 

The first step in ensuring FortiGuard server connectivity is to confirm successful DNS resolution and connectivity for the following hostname on FortiGate:

 

exe ping service.fortiguard.net
exe ping update.fortiguard.net

 

In a VDOM environment:


config vdom
    edit 'mgmt-vdom-name'


exe ping service.fortiguard.net
exe ping update.fortiguard.net

 

Try to update the licenses by pushing FortiGuard updates, with the following command:

 

execute update-now

 

If the licenses have not been updated even after the specified time interval, refer to Troubleshooting Tip: Diagnosing FortiGuard problems of Antivirus, Intrusion Prevention, Web Filterin... for troubleshooting steps.

 

Comments
Debbie_FTNT
Staff
Staff

I think you're missing a bit in the 'check the communication' section - those are just two URLs.
I assume the idea is something along the lines of 'execute ping <URL>' to verify connectivity? You could also just link to one of our existing KBs on how to troubleshoot FortiGuard connectivity issues, like https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Diagnosing-FortiGuard-problems-of-An...