| Description | This article describes the root cause of the error code '-7561' and how to solve it |
| Scope | FortiGate, FortiToken. |
| Solution |
When the error 'import fortitoken license error: -7561' appears, it means the FortiToken Mobile license is registered to a different device serial number, preventing the registration on this device.
To identify the serial number linked to this license, reach out to the Customer Service department. Customer Service will confirm the linked serial number and assist with registration of the license with the correct FortiGate.
Note: In a High Availability (HA) cluster, make sure that the contract licenses are applied to the primary unit, not the secondary unit. |
