How to send log file to the TAC for opene...

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FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.

Article Id 331242

Description

This article describes how to attach logs to the active ticket when working with TAC.

Scope

FortiCare.

Solution

Login to the account at www.support.fortinet.com
Go under Support and select 'Manage Tickets'.

Manage ticket.png

'Double-click' on the ticket to send the file to.

manage ticket .png

Scroll to the bottom of the ticket,and find the attachment section.

file attachment .png

Attach the file to the ticket.

Note:

Make sure to write something in the comment section, otherwise the file cannot be attached.

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Technical Tip: How to send log file to the TAC for opened ticket

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