FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
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Staff
Staff
Article Id 279939
Description

 

This article describes how to power-off/power-on any slot on a FortiGate 7000 series from the Shelf Management Module (SMM). This procedure may be useful in situations where one or more FPMs did not restart correctly following a power outage.

 

Scope

 

FortiGate 7000E or 7000F series.

 

Solution

 

Prerequisite: A remote or local connection to the SMM console port is required (see How to access the console on FortiGate 7000).

 

In some rare cases after suffering a power outage in the data center, one or more FPMs may not be brought back up after the power is re-established, depending on how the power outage impacted the FortiGate. If the command 'execute load-balance slot power-on <slot-ID>' from the primary FIM is not successful, it may be necessary to connect to the SMM to bring back the FPM that is currently stuck.

 

exec-load-balance-power-on_4.PNG

 

From the primary FIM output, the situation may look like the following:

 

diag-load-balance-status_FPM_down.PNG

 

Once connected to the FortiGate console port, press 'Ctrl+T' multiple times to reach the SMM prompt. After, press 'Ctrl+R' then 'Enter' and input credentials as explained in How to access the console on FortiGate 7000.

 

console-SMM-access.PNG

 

Once logged into the SMM module, the following three commands will be helpful:
- help: will display all the available commands.
- sel: will display the past SMM event logs, the most recent event at the bottom of the list (do not interrupt the output until it is completed, it can be quite long and would need to be restarted from beginning).
- sel <slot-ID>: will display the past SMM event logs related to a specific slot ID, the most recent event will be at the bottom of the list.

 

sel-output-power-off-slot-4.PNG

 

To restart the slot that is currently down, the command is 'fru activate <slot-ID>'. In this example, it will be 'fru activate 4' (there is no command autocomplete). If there is more than one slot down, repeat the command for other slot IDs.

 

fru-activate-4.PNG

 

At this point, the FPM04 console output (after pressing 'Ctrl+T' multiple times) can be checked to verify if the slot is booting up correctly.

 

fru-activate-4_and-switch.PNG

 

Connect to the primary FIM and check the output of 'diagnose load-balance status' and wait until the slot shows the Working and Up,Up,Good,Good  statuses:

 

diag-load-balance-status_FPM_up.PNG

 

If for any reason there is a need to power-off a slot from the SMM, the correct command is 'fru deactivate <slot-ID>'.

 

fru-deactivate-help.PNG

 

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