Technical Tip: How to resolve FortiToken Cloud License showing as not licensed due to the devices in HA belonging to multiple cluster IDs within FortiToken Cloud Portal

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Description	This article describes how to resolve FortiToken Cloud License validation issues for FortiGates in HA due to cluster conflict in the FortiToken Cloud Portal.
Scope	FortiGate, FortiToken Cloud.
Solution	From the GUI -> System -> FortiGuard, the FortiToken Cloud license may show as not licensed, although the devices have entitlement. Upon debugging the issue with the following commands: diagnose debug console timestamp enable diagnose fortitoken-cloud debug enable diagnose debug enable  execute fortitoken-cloud sync all The error 'The request cluster members ['FG101FTK######', 'FG101FTK######'] belong to multiple clusters, please correct the cluster members at FTC GUI http://ftc.fortinet.com", "error_name": 400}' can be observed: This error indicates that the devices are being associated with different clusters in the FortiToken Cloud portal. To address this issue, navigate to FortiToken Cloud Portal and remove the secondary device from its cluster and add it to the primary device's cluster: Move a device between clusters. Related document:  Diagnose FortiToken Cloud