Technical Tip: How to migrate FortiToken from an old phone to a new one in case the transfer option does not work

[gonzalezw]

Description	This article describes how to migrate a FortiToken from an old phone to a new one when the transfer option does not work.
Scope	FortiGate.
Solution	Delete the existing token from the FortiToken mobile app: Open the app on the Android/iPhone. Then, select the three dots located in the top right corner. Select Manage and press the red X next to the FortiToken Serial Number. At this stage, the FortiToken Serial Number has been removed from the FortiToken app. Go to User & Authentication -> User Definition to send the email to receive the QR code to register the FortiToken in the new device. Once the user has been selected, select 'Send Activation Code Email'. If FortiGate fails to send the activation code email, disable the 'Two-factor Authentication' toggle button and re-enable it. Choose the same or another available FortiToken, and get the email. Open the QR code file in the FortiToken app in the new phone and scan the given QR code. The token should have been migrated to the new phone device: Open a TAC case if further assistance is required.

[GILMENDO]

Excellent and necessary thank you! @gonzalezw